Terms of service

Terms and Conditions

These Terms and Conditions set out the general rules for purchasing from Aluviaa Protein, including use of the store, orders, prices, payments, cancellations, shipping, returns, information errors, and responsibilities.

We have written these terms to be clear and easy to understand.

By using this website and making a purchase from Aluviaa Protein, you agree to these Terms and Conditions. We recommend reading them before completing your order.

Use of the Website
By using our store, you agree to provide true, current, and complete information during the purchasing process. You may not use our website or our products for any illegal or unauthorized activities.

Products and Information
We make every effort to clearly display product information, features, and images. However, product presentation, packaging, colors, or other details may vary.

Prices
Prices displayed in our store may change without prior notice. The price applicable to a purchase will be the price shown at the time the order is completed, except in cases of obvious pricing or listing errors.

Orders
We reserve the right to refuse or cancel an order if there is an issue with payment, incomplete information, lack of availability, suspected fraud, or an obvious error related to the order.

If we need to cancel an order that has already been paid for, the appropriate refund will be processed according to the payment method used and applicable policies.

Payments
Payments are processed through the payment providers available in our store. By making a purchase, you confirm that you are authorized to use the selected payment method.

Shipping
Delivery times are estimates and may vary. For delivery times, conditions, and other shipping-related information, please refer to our Shipping Policy.

Cancellations and Modifications
If you need to modify or cancel an order, you must request it as soon as possible. We cannot guarantee changes or cancellations once the order has begun processing or has been shipped.

Returns and Refunds
Return or refund requests will be subject to our current policy and the specific circumstances of each order.

Delivery Address
The customer is responsible for providing accurate information necessary for delivery. If you notice an error after completing your purchase, you must contact us as soon as possible.

Personal Use of the Product
The customer is responsible for reading the information, instructions, ingredients, warnings, and recommendations provided with the product before using it.

Intellectual Property
Content owned by Aluviaa Protein, including graphics, text, and the design of our store, may not be reproduced or used without authorization when protected by intellectual property rights.

Third-party trademarks that may appear on products, photographs, or packaging belong to their respective owners.

Third-Party Services
Some features of our store may depend on third-party providers, including e-commerce platforms, payment processors, and shipping carriers. These services may be subject to their own terms and policies.

Changes to These Terms
We may update these Terms and Conditions when necessary. The version published on our website will be considered the current version.

Contact
If you have any questions regarding these Terms and Conditions or an order, you can contact us through the customer service channels available in our store.