★★★★★
I really like how easy it is to add it to my routine. The texture feels light and pleasant on my skin.
Shipping policy
Shipping Policy
At Aluviaa Protein, we want you to have a clear understanding of the delivery process for your order. Below, you’ll find important information about our shipping process.
Processing Time
Once your purchase is completed, your order goes through a preparation and processing period before it is shipped.
Processing times may vary depending on product availability, holidays, weekends, or periods of high demand.
Estimated Delivery Time
The estimated delivery time is 7 to 20 business days.
This timeframe is an estimate and may vary depending on the customer’s location, shipping carrier, weather conditions, periods of high demand, or other circumstances beyond our control.
Business days do not include weekends or holidays.
Shipping
We ship to the locations available during the checkout process. Before completing your order, please make sure that your name, address, city, state, ZIP/postal code, and all other requested information are entered correctly.
Incorrect or Incomplete Address
The customer is responsible for providing a correct and complete delivery address.
If you notice an error in your address after placing your order, please contact us as soon as possible. We will do our best to assist you before the order is processed.
Once the order has been shipped, we may no longer be able to change the delivery address.
Delivery Delays
Although we do our best to ensure that orders arrive within the estimated timeframe, delays may occur due to the shipping carrier, high demand, weather conditions, holidays, inspections, logistics processes, or other external circumstances.
A delay during the shipping process does not necessarily mean that the order has been lost.
Orders Not Received
If more than 20 business days have passed since your order was shipped and you still have not received it, you may contact us so we can review your case.
We recommend having your order number and the email address used to place the order available.
Packages Marked as Delivered
If the shipping carrier indicates that your package was delivered but you cannot locate it, we recommend first checking with members of your household, neighbors, or areas where packages are normally left.
If you still cannot find the package after checking these locations, please contact us so we can guide you through the next steps.
Damaged Orders or Other Issues
If you receive an incorrect product or experience any issue with your order, please contact us as soon as possible.
We may request photographs of the product, packaging, or other information necessary to review your case.
Changes to This Policy
Aluviaa Protein may update this Shipping Policy when necessary. The version published on our website will be considered the current and applicable version.